Terms of Sales

Ver 1.001 22 Mar 2023

The website shop.hoversky.net displays and sells products for Hoversky. The website includes an online store To sell multiple brands of goods and provide convenient and fast services to users around the world, purchasing goods on this website is an acknowledgement of the following terms.

Payment, Price and Tax
1. Payment terms
  1. The product is priced in US dollars, and other currencies are not supported. Buyers can exchange currencies using payment tools.
  2. Please make payment within 7 days after placing the order, otherwise Hoversky will cancel the order.
2. Payment
  1. Paypal, a world-renowned payment tool.
  2. TT wire transfer, you can make payment through bank wire transfer.
  3. Alipay, Alipay, Alibaba's payment tool.
3. Payment review
  Hoversky will cooperate with a third party to scan all payments for fraud using technical means, and reserves the right to manually review any payments identified as potentially suspicious. If your payment is identified as a potential threat, you will be notified by submitting an email and invited to conduct a payment review. Once your identity is verified, the order will be processed. If the payment cannot be verified as non fraudulent, the order will be automatically cancelled and any payment will be fully refunded through the original payment method.
4. Pricing
  1. The price of the goods does not include VAT and customs duties, and the buyer needs to pay for them themselves.
  2. The price of the goods does not include the handling fees required for payment tools. When using PayPal and Alipay, Hoversky bears the handling fees for PayPal and Alipay. When using wire transfer for settlement, the buyer needs to bear all the handling fees for wire transfer.
  3. The price of the goods does not include shipping costs. Even for goods with free shipping, Hoversky will not bear the additional costs incurred by the buyer's request for additional logistics services.
5. VAT and Customs Duites
  1. Currently, Hoversky does not charge VAT. Buyers are requested to pay VAT by following the procedures prescribed by domestic regulations.
  2. If there is no agreement, the user needs to pay the customs duties himself.
  3. The buyer is responsible for paying VAT and customs duties, and Hoversky is not responsible for any problems caused by refusing to pay VAT and customs duties Where possible, Hoversky can assist customers in legal tax avoidance.
Delivery and Shipping
1. Order processing
  After payment confirmation, Hoversky will process the order as soon as possible, usually taking 2-5 working days (excluding Saturdays, weekends, and legal holidays in China). If the goods are out of stock or cannot be shipped due to other reasons, Hoversky will notify the customer by email
2. Passing of Title and Risk If delivered by express, Hoversky will assume transportation responsibility until delivery to the receiving address. According to logistics tracking information, when it is tracking info show as delivery, the handover is effected.
3. Shipping
  1. Hoversky will optimize logistics to meet the needs of different destinations and different commodities, and Hoversky will also make choices for cooperative logistics companies based on international situations, global disaster conditions, and logistics quotations.
  2. Most logistics do not accept pobox addresses, please use real addresses as much as possible.
  3. Due to the requirements of relevant laws and regulations in some countries, the relevant tax information of the recipient must be required for package customs clearance. Therefore, please leave your personal tax number or other tax information that can be used for customs clearance when registering to avoid unnecessary delays.
  4. Due to the requirements of relevant laws and regulations in some countries, the relevant tax information of the recipient must be required for package customs clearance. Therefore, please leave your personal tax number or other tax information that can be used for customs clearance when registering to avoid unnecessary delays.
  5. Please check the tracking information frequently. If there is any abnormality, please contact logistics or Hoversky in a timely manner.
  6. If the goods cannot be delivered due to reasons attributable to the buyer, including but not limited to the refusal to pay VAT or customs duties/rejected packages/incorrect addresses/inability to contact the recipient, Hoversky will not be held responsible and will not be refunded for this.
  7. Hoversky is not responsible for delays caused by force majeure such as war/natural disasters/customs issues/strikes/shopping seasons.
Quality Assurance/After Sales/Return
1. Quality Assurance
  1. It is your responsibility to inspect the goods at the time of handover for any obvious defects, such as damage caused by transportation, missing product components, or product failures. Any defects must be notified to Hoversky within 30 days of handover If you fail to notify the defect within the above period, Hoversky reserves the right to reject the defect claim.
  2. If the product fails, please file a claim before the end of the warranty period, and Hoversky will not accept subsequent claims.
2. After Sales
  1. The buyer needs to provide pictures/videos to prove the defect of the product. Hoversky will take the measures of repair/replacement or refund based on the specific situation and the buyer's wishes, and Hoversky will pay the shipping fee.
3. Return
  1. In any case, please contact Hoversky before returning goods.
  2. Use the original packaging as much as possible, otherwise please properly package the returned goods to ensure transportation safety.
  3. Unconditional return. If the product is not opened, the buyer can return it unconditionally within 30 days after the package is signed, but needs to pay all the shipping costs. If necessary and possible, Hoversky can assist the buyer in obtaining cheap logistics services.
  4. In any case, the refund does not include customs duties, VAT, and other logistics surcharges.
  5. Currently, refunds can only be paid to PayPal. If you cannot accept PayPal payment, please discuss a reasonable solution with Hoversky.

Terms of Sales

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